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    whose duty is it to ensure that policies are created to guide employees of an alcohol establishment in the service of alcoholic beverages?

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    Chapter 4 Flashcards

    Study with Quizlet and memorize flashcards terms like What is considered a standard serving of table wine?, Why is it important to use measuring devices to ensure standard drink sizes?, Policy changes to avoid frequent need for law enforcement assistance could include: and more.

    Chapter 4

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    What is considered a standard serving of table wine?

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    Equivalent or standard serving sizes for other alcoholic beverages are:12 oz. of beer, 8-9 oz. of malt liquor, 1.5 oz. of 80-proof spirits

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    Why is it important to use measuring devices to ensure standard drink sizes?

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    - It ensures profitability of the business.

    - It helps the server calculate how much a patron has consumed to comply with other policies against serving obviously intoxicated persons.

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    Terms in this set (39)

    What is considered a standard serving of table wine?

    Equivalent or standard serving sizes for other alcoholic beverages are:12 oz. of beer, 8-9 oz. of malt liquor, 1.5 oz. of 80-proof spirits

    Why is it important to use measuring devices to ensure standard drink sizes?

    - It ensures profitability of the business.

    - It helps the server calculate how much a patron has consumed to comply with other policies against serving obviously intoxicated persons.

    Policy changes to avoid frequent need for law enforcement assistance could include:

    -Hiring more employees.

    -Closing earlier.

    -Hiring security guards.

    -Changing the type of music played.

    -Increasing lighting on the premises.

    To pour and serve an alcoholic beverage, an employee must be ______.

    21 years or older

    What are common behaviors of minors seeking alcohol service?

    -One patron ordering alcoholic beverages for a large group that may include one or more minors.

    -Making excuses for not having an identification.

    -Finding secluded locations in the licensed premises where employees cannot monitor their activity

    What promotions are considered unlawful discriminatory?

    -Two for one drink specials

    -Ladies' nights

    -All you can drink or 'bottomless' alcoholic drink specials

    What is a mitigating factor?

    -A factor that could lead to a reduced administrative penalty for a violation.

    -Examples include: Documented training of licensee and employees, Cooperating with an investigation, Positive action to correct problems, Length of time that licensed premises has been without discipline or problems

    Which incidents should be documented in an incident log for employee communication?

    -When alcoholic beverage service was stopped for a patron.

    -When alternate transportation has been arranged for a patron.

    -Any seizure of an identification.

    -A patron becoming ill due to over consumption of alcohol.

    -Any injury, medical treatment, or hospitalization of a person on the ABC licensed premises.

    -Any illegal or violent incidents occurring on the ABC licensed premises.

    -Any calls for law enforcement assistance or other contact with peace officers

    What is considered a standard drink?

    14 g or 0.6 fl. oz. of alcohol per serving.

    - 12 oz. beer or cooler, 5% alcohol by volume

    -8-9 oz. malt liquor including some beers greater than 7% alcohol by volume

    - 5 oz. table wine, 12% alcohol by volume

    - 1.5 oz. 80 proof-spirits, 40% alcohol by volume

    Critical RBS policy elements include:

    Stopping alcoholic beverage service to a patron

    -Encouraging intoxicated patrons travel home safely

    -Handling patrons who arrive already intoxicated

    -Handling potentially violent situationsHandling illegal activities

    -Dealing with underage patrons

    -How and when to check a patron's identification

    -Handling emergency situations

    -Implementing an incident log

    -Prohibiting employees consuming alcohol while working

    -Prohibiting promotions that encourage intemperate consumption of alcoholic beverages or unlawful discrimination

    If an administrative violation occurs on the licensed premises, the license for that premises is ______.

    at risk for administrative penalties

    What are good hospitality policies for the service of alcoholic beverages for consumption by patrons at an ABC licensed premises?

    -Offer or serve a glass of water with the service of alcohol.

    -Serve one beverage per patron at a time.Slow beverage service if needed.

    -Do not serve a beverage to anyone who does not want one.

    -Offer alternative non-alcoholic beverages.

    -Offer food promotions.

    -Offer promotions for designated drivers.Advise managers and co-workers when ceasing service to a patron.

    -Encourage all patrons have a safe ride to their next destination.

    What are policies on the economics of quality hospitality service?

    - Having multiple interactions with patrons to evaluate their moods and needs.

    - Listening to patron complaints, compliments, and suggestions for improvement of service.

    - Sharing feedback with management.

    - Recognizing that better service and patron engagement will help the establishment be more popular and more productive

    What are the benefits for an ABC on-premises licensee of having policies in place for the service of alcoholic beverages for consumption to the public?

    - Policies ensure uniformity of responsible business practices.

    - Policies ensure an ABC licensed premises is a safe and comfortable space for patrons and employees.

    Source : quizlet.com

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    Alcohol Training Requirements for Bars, Restaurants, and Nightclubs State Charts: Overview

    A state survey for selected states setting out the state-level alcohol safety training requirements for bars, restaurants, and nightclubs that serve alcohol (commonly referred to as on-premises retail licensees since the consumption of alcohol is on the licensed premises) and their employees. These charts include information about relevant statutes and regulations, mandatory and voluntary state training programs, required participants, available incentives, duration of certification validity, and recordkeeping requirements. These charts also provide links to the states' alcohol enforcement agency and other useful links.

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    Alcohol Training Requirements for Bars, Restaurants, and Nightclubs State Charts: Overview

    by Practical Law Commercial Transactions

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    Law stated as of 30 Nov 2021 • ExpandArizona, California, Colorado...

    A state survey for selected states setting out the state-level alcohol safety training requirements for bars, restaurants, and nightclubs that serve alcohol (commonly referred to as on-premises retail licensees since the consumption of alcohol is on the licensed premises) and their employees. These charts include information about relevant statutes and regulations, mandatory and voluntary state training programs, required participants, available incentives, duration of certification validity, and recordkeeping requirements. These charts also provide links to the states' alcohol enforcement agency and other useful links.

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