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    Online Troubleshooting Questions – Wells Fargo

    Answers to technical questions and explanations for common error messages.

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    Problem with Wells Fargo connection — Quicken

    Yesterday received an OL-393 error when trying to connect to Wells Fargo accounts. Other banking accounts downloaded without problem.

    Problem with Wells Fargo connection

    gcburke Member ✭✭

    December 2021 edited January 13

    Yesterday received an OL-393 error when trying to connect to Wells Fargo accounts. Other banking accounts downloaded without problem. Last evening and now early this morning receive an OL-297-A error with Wells Fargo. Other accounts once again OK. Has anyone else reported a similar problem. Is this a server issue with Wells Fargo or a proble at my end?

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    Comments

    dibellarj Windows Beta Beta

    December 2021

    This morning (12/20), I am receiving OL-393-A for Wells Fargo downloads and OL-294-A for PNC downloads.

    WyattCoon Member ✭✭ December 2021

    I am also getting a OL-393-A this morning (12/20), has been happening all weekend.

    bking51 Member ✭✭ December 2021

    same here. started noticing it yesterday (12/19)

    npppb Member ✭ December 2021

    Same here. First noticed 12/19, still broken 12/20, last known working 12/12. OL-393-A

    From the connect log:

    We are unable to process your request at this time. Please try again later or contact us at 1-800-956-4442

    RussReynolds Member ✭✭

    December 2021

    Same here. OL-393-A since last evening. Using Direct Connect.

    Trk1 Member ✭✭

    December 2021 edited December 2021

    Same thing here - OL-393-A on the Wells Fargo Bank download. Started yesterday 12/19/2021. Chase and Wells Fargo Advisors work OK.

    Philip107 Member ✭✭✭✭

    December 2021

    Same thing here - OL-393-A. Started yesterday 12/19/2021.

    ---- nmccollu Member ✭✭ December 2021

    Same thing here - OL-393. Started yesterday as well.

    EllisGJ Member ✭✭✭ December 2021

    Same problem. Tried deactivating, setting up again multiple times. Also tried www.wellsfargo.com/fmssetup.

    John Campbell Member ✭✭

    December 2021

    Same thing here - OL-393-A. Started yesterday 12/19/2021. Any response from Quicken?

    levy76 Member ✭✭ December 2021

    OL-393-A since Sunday, December 19th.

    Charley5173 Member ✭

    December 2021

    Receiving OL-297-A for WF accounts only.

    Alan Moidel Member ✭✭

    December 2021

    I have the same issue today.

    Philip107 Member ✭✭✭✭

    December 2021

    There is an open issue about this that Quicken is aware of.

    https://community.quicken.com/discussion/7898890/ongoing-12-18-21-wells-fargo-bank-returns-cc-502-102-or-ol-393-error#latest

    ---- mjp111569 Member ✭ December 2021

    Same problem here for Wells Fargo (others work fine. Getting error OL-393-A

    Boatnmaniac SuperUser ✭✭✭✭✭

    December 2021 edited December 2021

    This is a known issue affecting Direct Connect with multiple banks.

    An Alert has been post:  https://community.quicken.com/discussion/7904078/new-12-20-21-ol-errors-with-quicken-for-windows#latest.  If you want to be kept informed of developments, be sure to bookmark it as shown in this picture:

    nmccollu Member ✭✭ December 2021

    I deactivated and re-activated my Wells Fargo connection. Unfortunately this did not correct the issue. Between Schwab connection issues and now Wells Fargo connection issues I spend significant (wasted) time troubleshooting Quicken.

    Charley5173 Member ✭

    December 2021

    Was receiving error code OL-297-A. Switched to OL-393-A after the last update.

    Adrienne Member ✭✭ December 2021

    Same here. Didn't notice this post and I just posted the same as you did.

    KyleL Member ✭ December 2021

    Me too. C'mon Q, get this fixed! It's been (at least) four days for me.......

    just4tim Member ✭ December 2021

    It really is absurd how long this unresolved problems has continued. After dealing for many hours on the Charles Swab connection issue, now this is another issue. If I can't pay bills via Quicken, I expect a partial refund on my subscription.

    pauldv172 Member ✭✭✭

    December 2021

    Just got off the phone with Wells Fargo.  They have a problem on their end and are working on it.  I said to try again about 5:00 to 7:00 PM EST.  May be fixed by then but no promises.

    Philip107 Member ✭✭✭✭

    December 2021

    There is an open issue about this.

    https://community.quicken.com/discussion/7898890/ongoing-12-18-21-wells-fargo-bank-returns-cc-502-102-or-ol-393-error#latest

    ----

    Bernie Natter Member ✭✭

    December 2021

    Same problem here. Started 12/19 and continues.

    Boatnmaniac SuperUser ✭✭✭✭✭

    December 2021

    As noted in the Alert posted today ( https://community.quicken.com/discussion/7904078/new-12-20-21-ol-errors-with-quicken-for-windows#latest) this is an issue that is affecting a number of banks...and it is caused by a service provider that has experienced some sort of power outage.

    If you want to be kept updated on the status of this issue, be sure to bookmark it.

    Philip107 Member ✭✭✭✭

    December 2021

    Many banks are affected. I hope it wasn't a cyberattack.

    ---- Bob. Member ✭✭✭✭ December 2021

    Wells just worked for me twice. Going to try to pay a bill

    Boatnmaniac SuperUser ✭✭✭✭✭

    Source : community.quicken.com

    Wells Fargo down? Check current status

    Real-time status for Wells Fargo. Is the website down, can't check your statements or log in? We'll tell you what is going on.

    User reports indicate problems at Wells Fargo

    Wells Fargo offers retail bank services to individuals and businesses, including checking, savings, credit cards, mortgages and loans. Clients can review their account balances and transactions through online banking and mobile banking apps for smartphones and tablets.

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    Wells Fargo outages reported in the last 24 hours

    This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Visit the Downdetector Methodology page to learn more about how Downdetector collects status information and detects problems.

    Live Outage and Reported Problems Map

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    54% Online Banking 45% Mobile Banking 1% ATM

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    @Rick3y_Bobby @WellsFargo Count your days. Why my app or atm card not working ?

    2022-07-06 04:19:30

    @SysWebCorp @ellisdee47 @WellsFargo @nickthethickest Its fixed, only phone/email/text verification for plaid is not working, may take a little for their systems to update.

    2022-07-06 04:11:41

    @therowediaries Now if my boyfriend was not at the airport to help me I woulda been assed out ? @WellsFargo y'all know y'all wrong for the online banking being down that long

    2022-07-06 04:04:09

    @ellisdee47 @WellsFargo @nickthethickest Stop replying to tweets and just fix the issue. We been patient for 3 hours already

    2022-07-06 03:58:14

    @stevegardner @WellsFargo The lack of communication from #wellsfargo is awful. Bad enough that the online services are down, choosing to not offer up any explanation is a crummy way to treat your customers.

    2022-07-06 03:57:55

    @ayhanhan16 @WellsFargo app doesn't work online. Why?

    2022-07-06 03:55:07

    @BTSandEtc @WellsFargo how long will your online banking be offline?

    2022-07-06 03:52:58

    @borgetti16 @WellsFargo your app and website are not working, are you going to waive the late fees or are you going to fix them before midnight?

    2022-07-06 03:52:08

    @MCainbielawski @WellsFargo isn't it time you acknowledge your bank has either been hacked, or you need to fire you tech dept. You need to announce the issues and the restore ETA. You need to take responsibility for the mess you have made.

    2022-07-06 03:48:12

    @cmoneyafterdark Yo @WellsFargo online banking can’t just be down for hours this is ridiculous

    2022-07-06 03:46:54 Show more

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