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    we are not able to complete your sign on request at this time wells fargo


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    Wells Fargo app/mobile website will not l…

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    User profile for user: Lacey0584

    Lacey0584 User level: Level 1 Question: Q:

    Wells Fargo app/mobile website will not let me log in

    I've been having problems using Wells Fargo's mobile website and app for the past several months. This happened on my BlackBerry and it is now occurring on my iPhone, also. Initially, I was able to log into the app and mobile website to view account balances/charges, pay bills, and transfer funds. Now, every time I try to log into either the app or the mobile website, I enter my username and password and click "Sign On" and it appears to be logging me in. I immediately get a screen that says "Your Wells Fargo Mobile session has ended. You will need to sign on again to view your account information." Since this problem has been occurring both with my old BB and iPhone, I'm wondering if it's something on WF's end or if there's something wrong with my phones' settings. Has anyone else had this problem? I've Googled this issue numerous times and have found few posts about it and zero solutions. I'll be emailing WF, as well.

    Posted on Jul 3, 2011 5:28 PM


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    User profile for user: gdgmacguy

    gdgmacguy User level: Level 7

    In response to Lacey0584

    It might be a problem with your app because I've been using the app for quite some time with no problem.

    Perhaps try deleting the app and then reinstalling it.

    Jul 10, 2011 10:54 PM

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    User profile for user: Lacey0584

    Lacey0584 User level: Level 1

    In response to gdgmacguy

    Thanks for your reply, gdgmacguy. I don't think it's the app since I previously had problems with both the app and mobile website on my BlackBerry. Prior to that, both the app and mobile website worked on my BlackBerry. I have tried deleting and reinstalling the app multiple times without any luck. The mobile website worked for the first time on my iPhone yesterday. I was able to review my accounts and purchases and make a money transfer. Unfortunately, the app still does not work. I have not yet received a reply from Wells Fargo about this issue.

    Jul 22, 2011 9:36 PM

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    User profile for user: Kmonette

    Kmonette User level: Level 1

    In response to Lacey0584

    Did you ever get resolution with this issue? I am suddenly having the same issue. I also tried deleting and re-installing the app with no success. I can access my accounts just fine through Safari by going to WF regular site, but now through the app. It worked fine for nearly a year however.

    Mar 11, 2012 4:31 PM

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    User profile for user: peaklor

    peaklor User level: Level 1

    In response to Lacey0584

    Be sure you have accept cookies from visited set in Safari's settings. It looks as if there was an update that sets the default to never accept cookies.

    Apr 19, 2012 2:30 PM

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    User profile for user: 1Cruzin

    1Cruzin User level: Level 1

    In response to Lacey0584

    I read your post and agree that there is definately a problem. I downloaded their mobile app because I want to make mobile deposits. As you stated, when I sign on, everything works, it appears that the sign on worked just fine. Then I get the notice: You must sign onto wellsfargo.com and answer a security question and then return to the mobile sign on. I spoke to their representative on the phone and they (WF) don't have a clue what the problem is. I find this unacceptable that a bank of this size cannot get their act together and get this mobile app problem fixed. I might have to move my business.P.S. I've tried everything from deleting and reinstalling the app to resetting my security questions in the Wells Fargo account. This is a glitch that has something to do with how the account is set up.

    Jan 15, 2014 12:22 PM

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    User profile for user: 1Cruzin

    1Cruzin User level: Level 1

    In response to Lacey0584

    The WF app problem doesn't appear to be widespread. It is now my belief that because I was a Wachovia customer that perhaps the account's do not interchange? I am just troubleshooting. So, if there is anyone out there who uses the Wells Fargo mobile app and was a previous Wachovia customer, I would like to know if you are having a problem signing on using your iphone or ipad? Doesn't hurt to ask?

    Jan 15, 2014 1:27 PM

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    User profile for user: mdouglas2011

    mdouglas2011 User level: Level 1

    In response to Lacey0584

    I am having the same issue. It tells me to go to the website to answer a security question. i have answered the questions, but nothing has changed. I had an error previously that was quickly resolved by not letting the app save the user name. The app is now useless.

    Jul 28, 2014 11:57 PM

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    User profile for user: sbonds

    sbonds User level: Level 1

    In response to mdouglas2011

    Wells Fargo told me today that changing BOTH my userid and password and waiting 24-48 hours will reset the security question prompt. If, when logging in to the Wells Fargo website, you get the security question prompt every time the mobile app will not work.

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    @Rick3y_Bobby @WellsFargo Count your days. Why my app or atm card not working ?

    2022-07-06 04:19:30

    @SysWebCorp @ellisdee47 @WellsFargo @nickthethickest Its fixed, only phone/email/text verification for plaid is not working, may take a little for their systems to update.

    2022-07-06 04:11:41

    @therowediaries Now if my boyfriend was not at the airport to help me I woulda been assed out ? @WellsFargo y'all know y'all wrong for the online banking being down that long

    2022-07-06 04:04:09

    @ellisdee47 @WellsFargo @nickthethickest Stop replying to tweets and just fix the issue. We been patient for 3 hours already

    2022-07-06 03:58:14

    @stevegardner @WellsFargo The lack of communication from #wellsfargo is awful. Bad enough that the online services are down, choosing to not offer up any explanation is a crummy way to treat your customers.

    2022-07-06 03:57:55

    @ayhanhan16 @WellsFargo app doesn't work online. Why?

    2022-07-06 03:55:07

    @BTSandEtc @WellsFargo how long will your online banking be offline?

    2022-07-06 03:52:58

    @borgetti16 @WellsFargo your app and website are not working, are you going to waive the late fees or are you going to fix them before midnight?

    2022-07-06 03:52:08

    @MCainbielawski @WellsFargo isn't it time you acknowledge your bank has either been hacked, or you need to fire you tech dept. You need to announce the issues and the restore ETA. You need to take responsibility for the mess you have made.

    2022-07-06 03:48:12

    @cmoneyafterdark Yo @WellsFargo online banking can’t just be down for hours this is ridiculous

    2022-07-06 03:46:54 Show more

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