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    the inherent processes in enterprise resource management systems increase costs for organizations that are involved in process reengineering.

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    PDF | Purpose – The purpose of the paper is to demonstrate that significant improvements through business process re‐engineering can still be achieved... | Find, read and cite all the research you need on ResearchGate

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    Business process re-engineering pays after enterprise resource planning

    April 2005Business Process Management Journal 11(2):185-197

    DOI:10.1108/14637150510591174

    Authors: Ian Martin

    Monash University (Australia)

    Yen Cheung

    Monash University (Australia)

    Abstract

    Purpose – The purpose of the paper is to demonstrate that significant improvements through business process re‐engineering can still be achieved after the implementation of enterprise resource planning systems. While the business process re‐engineering benefits of enterprise resource planning systems have been widely published, the opportunities for process improvement after the installation of integrated systems have not been extensively explored. Design/methodology/approach – This paper results from a case study of the highly successful intervention in the purchasing and accounts payable functions of Mobil Oil Australia Limited undertaken well after the implementation one of the widely used off‐the‐shelf enterprise resource planning systems, SAP (Systems, Applications and Products in Data Processing). Findings – Significant benefits were achieved in the purchasing and accounts payable functions of Mobil Oil Australia Limited, via a focus on best practice and radical process improvement. Invoices and invoice processing were largely eliminated. Cheque usage was reduced by 87 per cent and the staff paying accounts cut by almost 75 per cent. Originality/value – The case study demonstrates clearly to companies and practitioners that business process re‐engineering can achieve “dramatic improvements in cost, quality, service and speed” even after an enterprise resource planning solution has been implemented via a focus on best practice benchmarking and using best practice to provide a target for the change team. Companies can leverage existing, often substantial, investments in installed systems to further improve their processes and increase the return on those investments.

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    Source : www.researchgate.net

    BCIS Chapter 7 Review Questions Flashcards

    Start studying BCIS Chapter 7 Review Questions. Learn vocabulary, terms, and more with flashcards, games, and other study tools.

    BCIS Chapter 7 Review Questions

    ________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

    A. Rich internet application (RIA)

    B. Enterprise application integration (EAI)

    C. Enterprise resource planning (ERP) system

    D. Customer relationship management (CRM) system

    Click card to see definition 👆

    Enterprise application integration (EAI)

    Click again to see term 👆

    Which of the following is most likely to make use of an inter-enterprise information system?

    drug salespersons

    physician partnerships

    PRIDE systems hospitals

    Click card to see definition 👆

    PRIDE systems

    Click again to see term 👆

    1/40 Created by miguel_santibanez

    Terms in this set (40)

    ________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

    A. Rich internet application (RIA)

    B. Enterprise application integration (EAI)

    C. Enterprise resource planning (ERP) system

    D. Customer relationship management (CRM) system

    Enterprise application integration (EAI)

    Which of the following is most likely to make use of an inter-enterprise information system?

    drug salespersons

    physician partnerships

    PRIDE systems hospitals PRIDE systems

    ________ is a major issue faced by companies when implementing enterprise systems.

    A) The lack of a centralized database where important data such as metadata can be stored

    B) The failure to incorporate accounting and human resource applications

    C) The failure of applications to communicate and share data with each other

    D) The gap between the requirements of an organization and the capabilities of an application

    The gap between the requirements of an organization and the capabilities of an application

    ________ is an information systems application that supports the human resources department in an organization.

    Customer management Budgeting Assessment Cash management Assessment

    ________ is a person's belief that he or she can be successful at his or her job.

    Extroversion Conscientiousness Self-efficacy Self-actualization Self-efficacy

    The first phase in the customer life cycle involves ________.

    A. sending messages to target audiences to attract customer prospects

    B. converting prospects into customers who need to be supported

    C. attempting to win back high-value customers

    D. increasing the value of existing customers by selling more products to them

    sending messages to target audiences to attract customer prospects

    Which of the following is an information systems application that supports the sales and marketing department in an organization?

    A. HR planning B. lead tracking C. recruiting

    D. inventory management

    lead tracking

    ________ are systems that are shared by two or more independent organizations.

    A. Inter-enterprise information systems

    B. Personal information systems

    C. Enterprise information systems

    D. Workgroup information systems

    Inter-enterprise information systems

    Enterprise resource planning (ERP) was originally used in the ________ domain.

    A. accounting B. customer support C. human resources D. manufacturing manufacturing

    When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

    bringing conciliators or arbitrators into the company to sort the issues

    developing committees and steering groups for process management

    encouraging entities at different organizational levels to create separate information systems

    giving the responsibility of resolving issues to the company's CEO

    developing committees and steering groups for process management

    ________ is the worldwide leader of enterprise resource planning (ERP) vendors.

    A. EAI B. SAP C. SCM D. TQM SAP

    Which of the following statements is true of inherent processes?

    A. Inherent processes provide an alternative to business process reengineering.

    B. Inherent processes are almost always a perfect fit.

    C. Inherent processes are expensive and time-consuming.

    Organizations cannot license the software used in inherent processes.

    Inherent processes provide an alternative to business process reengineering.

    During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.

    A. customer engagement

    B. customer acquisition

    C. relationship management

    D. marketing

    customer acquisition

    Cost accounting and financial reporting are information systems applications that support an organization's ________.

    A. accounting department

    B. human resources department

    C. manufacturing department

    D. customer service department

    accounting department

    Which of the following statements is true of business process reengineering?

    When combined with enterprise resource planning (ERP), it has 100 percent success rate.

    It is a very fast process and is easy to carry out.

    Source : quizlet.com

    The inherent processes in enterprise resource management systems increase costs for organizations that are involved in process reengineering. – Let's Answer The World!

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    The inherent processes in enterprise resource management systems increase costs for organizations that are involved in process reengineering.

    the inherent processes in enterprise resource management systems increase costs for organizations that are involved in process reengineering.

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