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Spectrum Customer Service, Phone Number & Chat

Contact customer service, explore popular topics, read support articles and get chat support. At Spectrum, we're here to help.

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Can't find the answer you are looking for on Spectrum.net? For TV, Internet and Home Phone questions, call us at (833) 267-6094. For Spectrum Mobile questions, call (833) 224-6603.

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Shop For Spectrum Service

Find our best deals and plans for new customers.

Shop For Spectrum Service

Find our best deals and plans for new customers.

Weather Outages

Get the latest updates on weather outages in your area.

Weather Outages

Get the latest updates on weather outages in your area.

Community Forums

Check out our Community Forums for help and troubleshooting.

Community Forums

Check out our Community Forums for help and troubleshooting.

Source : www.spectrum.net

Spectrum Phone Number

The best Spectrum phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a Spectrum rep, reminders when the call center opens, tips and shortcuts from other Spectrum customers who called this number.

Spectrum Phone Number

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888-615-0301

CUSTOMER SERVICE

Current Wait: 21 mins (13m avg)

Hours: Mon-Sat 8am-1am, Sun 8am-12am EST; best time to call: 1:45pm

Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!

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Service or technical issues

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Get to a live person fastest: Press 1 to order service, press 2 for customer service

Popular customer problems and how to solve them

What Questions Should I Ask Spectrum When Shopping for an Internet Provider?

Does Spectrum Have the Best Customer Satisfaction for Internet Service?

How Do I Switch My Internet Provider to Spectrum?

How Do I Get Spectrum to Lower My Monthly Rate?

Is Spectrum Internet Service Any Good?

Reasons customers like you called recently

My internet has been down since around * this morning. I tried to unplug it still tower...

Activate new cable box

Can’t get tv to come on need a rep

My wifi and Internet are not working, someone came to fix it on Saturday morning, and I...

Need to tell customer service a specific date i can pay my bill

I'll be overseas. Need international services.

how to set up email so i can block unwanted emails. i have gone to settings and filters...

We applied for and qualified for ACP discount , talked with spectrum representative who...

Looking for my new phone I ordered when I reconnected my service at my old house

Guide only says unavailable no channels or times

The bill is overdue and we need a way to pay part of it

Would like a land line, how do I do that

How to stop spam calls. Is there a way to block them or some other way to shut them off...

Extension on bill request

need to unlock phone asap. phone is completely paid off

See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Spectrum's Phone-Based Customer Care

Spectrum Cable is a cable, phone, and Internet provider to both business and residential accounts that provides phone service, broadband Internet and cable television to both residential and business customers. As a large company that has been in business a long time, it isn't surprising that Spectrum Cable gets lots of calls for customer service every day.

Why Do People Call Spectrum Cable Customer Support?

People call Spectrum Cable customer support for a range of reasons, including:

Beginning new service

Changing or canceling service

Troubleshooting and technical support

Upgrading devices or purchasing new equipment

Requesting information about services and their features

Scheduling technician appointments

Billing and account inquiries

Transferring service to a new address.

Tips for Calling Spectrum Cable Customer Service

Here are a few things you can do to help ensure a successful customer service call:

Call the right number. Spectrum Cable has two different customer support numbers. One is for sales and the other is for technical support.

Have relevant documentation in front of you when you call. This might include order confirmations, account numbers, billing statements, screenshots, serial numbers from your equipment or previous correspondence with Spectrum about your issue.

If you are calling for technical support, be close to your devices or equipment so that you can troubleshoot along with the representative.

Have pen and paper handy so that you can take notes during your call.

How Do Consumers Feel About Their Calls to Spectrum Cable?

Research into online and offline reports from Spectrum Cable customers shows mixed feelings about the level of customer support that Spectrum offers. Many callers complain of long wait times as well as difficulty getting satisfactory responses to requests for customer service. Another complaint that is typical of the cable industry is confusion over rates: Some callers feel that they are charged inconsistent amounts for their service packages.

It should be noted, however, that many customers also state that they are happy with the level of phone-based service that they've received.

What Issues are Resolvable via a Spectrum Cable Customer Service Call?

As is true of most cable and Internet companies, most issues can be resolved with a call to customer service. These issues include basic troubleshooting and technical support, questions about service and product features, technician appointment setting and transferring service to a new address. Billing issues are also easily addressed over the phone.

What can't be addressed over the phone are those issues that require dealing with physical equipment: Technician visits are often necessary to handle those concerns. There are also situations in which customers must physically return devices to the cable company: An agent can authorize these returns or schedule a technician visit, but cannot immediately resolve the problem.

What Can I do if I am Dissatisfied with my Call to Spectrum Cable?

If you get off the phone with Spectrum Cable customer service and feel as though the all went badly because you were unable to resolve your issue or get your questions answered, don't fret. You may still have options.

Source : gethuman.com

Spectrum Review 2022: Plans, Prices, and More

Find and compare plans, pricing, and packages for Spectrum Internet, TV, phone, and more.

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SPECTRUM REVIEW 2022: PLANS, PRICES, AND MORE

SPECTRUM REVIEW 2022: PLANS, PRICES, AND MORE We’ve researched the packages that’ll give you the best internet performance and TV channels.

$500 contract buyout when you switch

Editorial rating (3.4/5)

Price: From $44.99–$139.98/mo.*†‡Channels: 125–200+Internet speed: From 200 Mbps up to 1 Gbps (wireless speeds may vary)

CALL TO SIGN UP 833-924-3697 Top packages

Best value

Spectrum Internet® Ultra

Best overall

Double Play Silver

Price Download speeds Channels Details

$69.99/mo. for 12 mos.* Up to 400 Mbps (wireless speeds may vary) N/A VIEW PLAN

From $129.98/mo. for 12 mos.† Up to 200 Mbps (wireless speeds may vary) 175+ channels VIEW PLAN

Data effective as of publish date. Offers and availability may vary by location and are subject to change. See full disclaimer.

By Eric Chiu

Share | Feb 15, 2022

Spectrum offers a strong combination of fast internet download speeds and more premium cable channels than you can shake a remote at. If you’re in the market for internet, we recommend Spectrum Internet® Ultra, since it has excellent speeds for most homes and gives you some good bang for your buck.

But when it comes to bundles, Spectrum’s internet and TV packages are on the pricier side. If you’re trying to keep an eye on your budget, check out the competition for better deals.

Spectrum pros and cons

Pros

Excellent TV channel selection

Included HBO Max™ with Spectrum TV® Silver

FREE internet modem

Cons

Price increases after a year

Expensive internet packages

Limited basic internet packages

Jump to:

Spectrum Internet plans and prices

Spectrum TV® plans and prices

Spectrum Internet and TV bundles

Spectrum availability

How to get Spectrum

Spectrum deals and promotions

If you sign up for Spectrum, there’s almost always a deal or promotion you can take advantage of. Our favorite evergreen deal is Spectrum’s contract buyout program—you can get $500 to cover early termination fees when you leave your current TV and internet provider.

Check out our Spectrum deals page for all the notable savings and perks you can get right now.

Spectrum Internet® plans and prices

Packages Spectrum Internet®

Spectrum Internet Ultra

Spectrum Internet® Gig

Price* Download speeds

$49.99/mo. for 12 mos. Up to 200 Mbps (wireless speeds may vary) VIEW PLAN

$69.99/mo. for 12 mos. Up to 400 Mbps (wireless plans may vary) VIEW PLAN

$89.99/mo. for 12 mos. Up to 1 Gbps** (wireless speeds may vary) VIEW PLAN

Data effective as of publish date. Offers and availability may vary by location and are subject to change. See full disclaimer.

With a download speed of up to 200 Mbps (wireless speeds may vary), the Spectrum Internet package is best for one person or smaller homes who typically browse the web and occasionally watch streaming TV shows or movies. With its faster maximum download and upload speeds, Spectrum Internet Ultra and Spectrum Internet Gig comfortably handle regular streaming video or video calls from a larger four to six-person family.

Although Spectrum’s Internet packages are pricey compared to other nationwide ISPs, the provider offers no contract agreements and a FREE modem, so you won’t have to worry about equipment rental surcharges. But after 12 months, your monthly bill will go up by $25.00 for all three plans.

Check out our full Spectrum Internet review to learn more about the ISP’s internet plans.

Our Spectrum Internet experience

CableTV.com team member Manuel has Spectrum Internet® Gig at home. Here’s what he thinks about it:

“I chose this high-speed internet plan because my wife and I work remotely. We make a lot of Zoom calls, and I didn’t want speed to be a factor in our connection. Honestly, we went for the fastest plan more for peace of mind than out of necessity, but at least we rarely run into speed issues.”

Spectrum Out-of-Home WiFi

Your Spectrum Internet service entitles you to on-the-go connection through Spectrum WiFi hotspots around your community—and the US in general. This perk is pretty common among major internet providers, but it’s definitely a handy one, especially if you’ve run out of data on your smartphone.

To learn how to hop on this convenient network, head over to our Spectrum WiFi hotspots guide.

Spectrum TV® plans and prices

Packages Spectrum TV® Select Spectrum TV® Silver Spectrum TV® Gold Mi Plan Latino® Price* Channels

From $49.99/mo. for 12 mos. 125+ channels VIEW PLAN

From $79.99/mo. for 12 mos. 175+ channels VIEW PLAN

From $99.99/mo. for 12 mos. 200+ channels VIEW PLAN

From $34.99/mo. for 12 mos. 75+ Spanish channels, 65+ English channels VIEW PLAN

Data effective as of publish date. Offers and availability may vary by location and are subject to change. See full disclaimer.

Spectrum TV Select includes the usual basic cable channels such as ESPN, Food Network, and Nickelodeon. On Spectrum TV Silver, you’ll get premium channels like HBO® and SHOWTIME® along with the streaming video service HBO Max™. Spectrum TV Gold adds additional premium cable channels such as STARZ®, TMC®, and BeIN SPORTS.

Source : www.cabletv.com