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    spectrum emergency alert system details channel


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    Emergency Alert System — Welcome to the Spectrum Community

    I searched for help on this and found an old thread from last year that I couldn't reply to, but my cable box locks up whenever I get an Emergency Alert System message.

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    Emergency Alert System


    Posts: 9 PARTICIPANT

    edited April 19 Feb 17, 2022

    I searched for help on this and found an old thread from last year that I couldn't reply to, but my cable box locks up whenever I get an Emergency Alert System message. Used to be I just changed the change and back again. All the replies in that previous thread said it had something to do with older boxes but the box I've got is 6 or 7 years old and it does it. Of course this same box routinely freezes and I have to turn it off and back on again to get it to come back on. Had a tech come look at it several months ago for a completely different issue but I have no once been offered a new box despite all the issues I have with this current box. You figure that a box as old as the one I've got I would eventually be offered a new box. But that's not the case, I've got the exact same equipment I was given when I got Spectrum 6 or 7 years ago.

    Best Answer


    Posts: 4,512 CONTRIBUTOR

    Mar 04, 2022 ANSWER ✓

    Thanks for the reply and the guide photo @AUTiger7222 ,

    That still looks like new Spectrum Guide. There may be subtle differences between the guide depending on the software version and box on which it runs. You can always try again with the lines issue. Yea, maybe a lazy tech that day. It can happen. Although most of the Spectrum techs are cool!

    Yes, Spectrum Guide is more sensitive to Internet and signal issues. You might have had some ingress (interference) from the router with the box in your original location.




    Posts: 448 MODERATOR

    Feb 17, 2022

    Hello and welcome to the Spectrum community,

    I apologize for the issues you are having with the box. Depending on the issues you have had when the technician was there they may not have suggested a new box.

    You can take the box to a local office and swap it out for a new one to see if that helps with the issues you are having. If that does not help definitely let us know.

    -Tyleen AUTiger7222

    Posts: 9 PARTICIPANT

    Feb 18, 2022

    Was finally able to get in touch with Ask_Spectrum on Twitter and according to whoever I talked to the box locking up when receiving an Emergency Alert System message is FEMA issue that Spectrum has no control over and I've just got to live with it. Just another reason I asbolutely hate dealing with Spectrum customer service. That doesn't exactly make me jump for joy.

    I'll see about taking it to my local office, but I'd have to find out if they're open or not. Last time I attempted to visit them in person the store was closed for remodeling.


    Posts: 448 MODERATOR

    Feb 18, 2022

    Unfortunately some of the older boxes have issues like that and that is why I had suggested swapping out the box for a new one as the newer boxes are not showing this to be an issue.

    Click the following link for store locations and hours. The site shows the most updated locations and hours.

    -Tyleen Satch

    Posts: 4,512 CONTRIBUTOR

    edited March 1 Mar 01, 2022

    Good morning @AUTiger7222,

    If you are getting a lot of Emergency Alert System (EAS messages) this is unusual. I can't remember the last time that I got one on my box. My box is a Cisco 9865 running the ODN Guide. If you are getting a lot of EAS messages, it is true that Spectrum can not control those messages, as these are FCC mandates. I might suggest a power off of everything for five minutes if you are getting a lot of these EAS messages. Unplug your box for five minutes. Than plug everything back in and see if that solves the issue. If not, why not set up a tech visit? It is free and more thorough than Chat service. You can ask for a newer model box. This would save a trip to the office. It could be that if your box is super old that Spectrum is no longer updating that model to fix bugs. Is it one of those SA silver models? Those are super old and slow, and should be swapped out if you are having problems with them.

    What model box do you have? I second @Tyleen_Z 's advice, if the issue is recurring, go to your Spectrum office and ask for a newer model box. Are you running the new Spectrum Guide on this box?

    Satch K8Ashworth Posts: 1 NEWCOMER Mar 02, 2022

    I had Spectrum service installed exactly two years ago. Both of my boxes completely freeze anytime the "Spectrum Emergency Alert System details channel" message displays. It's hard to believe "old equipment" is to blame here. If there was an actual emergency, it would be extremely helpful to tell us the nature of the emergency, to provide actual details of the alert, and not just display this message with an otherwise blank screen and no means to change to a different channel to find out what the emergency is. Do better, Spectrum.

    Source : community.spectrum.net

    Spectrum Emergency Alert System Details Channel Stuck (3 Fixes)

    Spectrum emergency alert system details channel stuck is a common problem, and it tends to stay on the screen for a longer duration. Here's how to fix it.

    Spectrum Emergency Alert System Details Channel Stuck (3 Fixes)

    March 15, 2022 by Benmin Smith

    spectrum emergency alert system details channel stuck

    It doesn’t matter how top-notch a service provider is; they are always prone to some error codes and emergency alerts. In the case of Spectrum services, Spectrum emergency alert system details channel stuck is a common problem, and it tends to stay on the screen for a longer duration. With this error, the TV won’t be able to catch the signals and broadcast the content. So, to help you out, we have lined out some suitable solutions.

    Spectrum Emergency Alert System Details Channel Stuck

    1. Connections

    You have to start by checking the connections because ensuring proper connections is critical to optimize the Spectrum performance. First of all, you have to check the receiver box and make sure that it is connected to the power socket. In the majority of cases, the receiver should be connected to the power socket, and it must get a proper electric flow.


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    If the receiver is properly connected to the socket already, the second option is to check the wires to make sure the wires are not loose. This is because if the wires are loose, the connection will be adversely impacted, and to achieve the right connection, tight wiring is essential. In case the wires are loose, just tighten them up.

    The third step is to check the connectors. Honestly, the connectors should be avoided at all costs because they can disrupt the signals. So, if you have installed a connector, make sure that it’s working well and there are no damages. In case of a damaged connector, you must get it replaced by a technician to ensure the connections are on point.

    2. Lines

    If the connections are working fine but the channels are still stuck, there are chances of damaged lines. Truth be told, it can be extremely challenging to determine if something is wrong with the lines, and you will need to take help from the technician. This is because a technician will be able to determine if there are any faults in the line or if the lines are operating properly.

    If the technician outlines any faults in the line, the technician will be able to replace the lines with the new lines to optimize the connectivity. The best thing about hiring the technician is that he will know the best lines to ensure seamless connectivity.

    3. Receiver

    The stuck channel issue can also be caused by the receiver because that’s the ultimate unit you need for broadcasting the content and running different channels. Over the course of time, the receiver will develop issues, and replacing the receiver unit will be a more viable choice rather than repairing it. If you have recently gotten the Spectrum services, you can ask Spectrum to provide the replacement services and give you a new receiver that works.

    On the other hand, before you replace the receiver, it is better that you reboot your receiver box. Rebooting is as simple as switching off your receiver, waiting for a bit, and then switching it back on to make sure the receiver is working fine. The experts say that you should give your receiver box a break of thirty minutes to ensure the firmware is updated.

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