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Comcast Phone Number
The best Comcast phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a Comcast rep, reminders when the call center opens, tips and shortcuts from other Comcast customers who called this number.
Comcast Phone Number
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Reasons customers like you called recently
I have several issues with my account and need to speak with a live customer service ag...
Need status of work order ********* from ******* call about lock box exposed wires. Nee...
I obtained xfinity for my internet and home phone service but unfortunately, I am still...
I want to check on my xfinity bill. I am being billed by att and exfinity for same items.
Lock box cover is missing exposing wires.
Need status on repair for lock box called ******* Work order * *********
My mom moved and my dad passed away. There were issues in changing the account to her n...
I need to upgrade my equipment. It works but is old and outdated
I need a shipping label to return equipment.
I need to get tnt and tbs but can’t I need to speak with Someone as soon as possible
I for got my user name and password to my internet
I just received a bill for $***.** I live in an HOA they pay the bill, not me
A cable was hung across my front yard to a neighbors house after a storm. We would lik...
No CNN all day. “This Channel is Temporarily Unavailable”. *Error message: XRE-******Pl...
I need to discuss mobile
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Our Editor's Notes on Comcast's Phone-Based Customer Care
Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.
Why Do People Call Comcast?
People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include
Starting, changing or disconnecting service
Upgrading service or adding on new services
Technical support and questions
Scheduling repair calls
Billing issues and payments
There are several ways that you can get in touch with a Comcast representative by phone:
Call Comcast's toll-free number.
Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. This can be useful if you don't want to have to wait on the line for a representative.
Dial 611 from a Comcast mobile or landline phone.
The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.
When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.
How do Consumers Feel About Comcast Phone Customer Service?
Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.
Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.Noteworthy Customer Service Cases
In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.
Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.
Comcast Customer Service Phone Number (800) 266
Contact Comcast customer support at toll-free or business accounts phone number. Call or write an email to resolve Comcast issues: Payments and Charges, Staff, Product/ Service. Visit the company website corporate.comcast.com or help center for more information.
Telecommunications Comcast 6031 Customer Service
Updated on 09/14/2021
Contact Comcast Customer Service
Comcast Phone Numbers and Emails
Customer Service:(800) 945-2288
Comcast Email:[email protected]
More phone numbers and emails
Comcast Contact Information
Comcast Help Center:
Visit contact page
Corporate Office Address:
Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
Help in Social Networks:
Edit Business Info
How to contact Comcast Customer Service?
The Comcast Business website page provides the Help and Support section where you can find additional ways to contact Comcast help. You can get in touch with the company representative by phone, online chat if it’s available at that moment, and also by visiting the Comcast forum.
What is Comcast Customer Service Phone Number?
The Business.comcast.com website provides a 24/7 Comcast customer service phone number (800) 391-3000, a chat widget, and a comprehensive help center where customers can find answers to the most common Comcast FAQs. When first visiting the official website, you’ll find this general phone number that you can use to call Comcast: (855) 466-0144.
On PissedConsumer.com, you can find additional contact details and information, including several different Comcast phone numbers.
You can try to reach out to the company representatives by dialing a toll-free number: (800) 266-2278. The general number for the Comcast customer service is (800) 934-6489. If you are a new customer and have found issues or have questions concerning your purchase, you may reach out the Comcast support via the new customer concierge at (888) 986-8447.
After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:
Thank you very much for calling Comcast, the home of xFinity [para continua en espanol marqui nueba].
Please note that for training or quality purposes, your call may be recorded or monitored.
Thank you. Please hold while we process your call. Welcome to Comcast, the home of xFinity [para continua en espanol marqui nueba]
For training and quality purposes, this call may be monitored or recorded.
For verification purposes, if the last four numbers of your account's phone number is [LAST FOUR NUMBERS], please press 1.
Okay, I have your account now. It will just take a few seconds to retrieve your information.
You are at the main menu. If you are having trouble with your service, please press 1.
For balances, payment and billing questions, please press 2.
If you are moving house, please press 3 .
To add additional services or products, please press 4.
To remove any of your services or products, please press 5.
For enquiries about appointments, please press 6.
For anything else, please press 2.
Read more More information
Comcast Rating Based on 2.3K Reviews
1.7 more details Customer service
Product or Service Quality
Diversity of Products or Services
All 6K Comcast reviews
1395 reviews 537 reviews 229 reviews 102 reviews 54 reviews
Sep 2021 Oct 2021 Nov 2021 Dec 2021 Jan 2022 Feb 2022 1.6 1.7 1.8
Summary of Comcast Customer Service Calls
37.6K TOTAL CALLS 06:02 AVG CALL DURATION 14% ISSUES RESOLVED
Top Reasons of Customers Calls
Payments and Charges
Staff Product/ Service
Request for Information
Other 18% 14% 11% 5% 52%
Consumers Call the Most From
0 2000 4000 6000 Pennsylvania California Georgia Illinois Florida
Why Do People Call Comcast Customer Service?
Payments and Charges Question:
12h ago “Pay bill” 14h ago “Payment” 1d ago “My bill goes up”
12h ago “Transfer service” 13h ago “No service” 15h ago
“No service on land line phone”
Product/ Service Question:
“New phone not working”
“Nothing is working”
Request for Information Question:
21h ago “About my bill” 1d ago “To check billing” 3d ago
“To discuss about my bill”
1d ago “Internet account” 2d ago
“Keep saying I put in the wrong password”
3d ago “Help with account”
Activation/ Cancellation Question:
16h ago “Cancel my account” 2d ago
“I cant not activate my Suround -Sound Amplifier Volume”
2d ago “Cancel service”
Return/ Replace Question:
Important Information For Video Customers
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Customer Agreements and Policies
Important Information For Xfinity TV Customers
Important Information For Xfinity TV Customers Service Problems
You will find helpful information for troubleshooting TV picture or signal quality issues at www.xfinity.com/support. If the problem does not clear up, please feel free to chat with us at www.xfinity.com/support/contact-us or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue. We will try to resolve any complaints you have concerning the quality of our signals promptly and efficiently. We will respond to your report of a service interruption no later than 24 hours after you notify us, except in extraordinary circumstances or where conditions are beyond our control. We will respond to your report of other service problems no later than the next business day after you notify us. We may need access to your home in order to correct a service related issue. If a service call is required it will be scheduled at a time convenient to you. If you are dissatisfied with our resolution of your service problem, you may contact your local franchising authority to discuss the problem with your service. If your local franchise authority information is not listed on your bill, please call us at 1-800-XFINITY for the name and address of your local franchising authority.
Service or Billing Complaints
Information regarding your Xfinity services and billing is available through My Account at www.xfinity.com. You also may download the Xfinity My Account app to your smartphone or other device for quick access to up to date information on your account. If you have a complaint regarding your Xfinity TV service or your bill, you will find information on contacting us through chat or by phone at https://www.xfinity.com/support/contact-us. Also, you can visit us at one of our Xfinity store locations. Visit https://www.xfinity.com/support/service-center-locations/ to find the Xfinity store closest to you. If you wish to put your comments in writing, your letter should be addressed to us at the local address listed on the How To Reach Us insert.
We will try to resolve your complaint promptly. If you are dissatisfied with our resolution of your complaint, or we are unable to resolve your complaint, you may contact your local franchising authority to discuss your complaint. If your local franchise authority information is not listed on your bill, please call us at 1-800-XFINITY for the name and address of your local franchising authority.
If you have a complaint regarding closed captioning please email us at [email protected] or call us at 1-855-270-0379.
Please visit https://www.xfinity.com/moving before you move. This is the best way for us to arrange for your service to be disconnected and to schedule an installation at your new home, if your new home is in our service area.
Xfinity TV service is encrypted and requires a TV Box, TV Adapter, CableCARD or other navigation device that is compatible with our system for each television you wish to use with our service. You may not be able to use special features or functions of your television, VCR or DVD player/recorder with Xfinity TV service. Some of these problems may be resolved by the use of signal splitters, and/or other supplemental equipment that can be purchased from us or at electronic stores. Please call us if you would like to discuss the type of special equipment needed to resolve individual compatibility problems or if you have any questions regarding other equipment compatibility issues.
If you have a TiVo digital cable-ready DVR, you can access switched digital video services by obtaining a “tuning adapter” device. If you have a TiVo DVR or other digital cable-ready devices, you will need a TV Box, TV Adapter, or CableCARD from us to access switched digital video and other two-way cable services. Upon your request, we will provide you with the technical parameters necessary for a navigation device rented or acquired from retail outlets to operate with our system. Because of the need to protect our Xfinity TV service, we will not authorize the use of a navigation device that does not conform to all required signal security specifications. For information regarding other navigation devices, please go to https://www.xfinity.com/support.
Remote Control Units
If you rent a TV Box or TV Adapter from us we will provide a compatible remote control. Also, you may purchase compatible remotes at local electronic stores or other retail outlets. A representative list of compatible remote control models currently available from local retailers includes: Philips PHL PMDVR8, RCA RCR612, and Sony RM-V202. A list of additional compatible remotes may be obtained from your local Xfinity store. Although these remote control units are compatible with the TV Box or TV Adapter that we currently offer, these remotes may not be functional if we change the type of TV Box or TV Adapter we rent. If you have any questions regarding whether a particular remote control unit would be compatible with our equipment, please contact us.
Service Changes and Installation
Standard installations are generally completed within 7 business days. If you change the services you receive, you may be subject to an installation or change of service charge. You may obtain additional information about our current services, fees and prices online at www.xfinity.com or by calling us at 1-800-XFINITY.