american airlines customer service phone number
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American Airlines Phone Number
The best American Airlines phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a American Airlines rep, reminders when the call center opens, tips and shortcuts from other American Airlines customers who called this number.
American Airlines Phone Number
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800-433-7300
CUSTOMER SERVICE
844-202-2822
BOOK A FLIGHT NOW
Current Wait: 17 mins (15m avg)
Hours: 24 hours, 7 days; best time to call: 2:25pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!Problem With a Flight
Update Reservation Flight Inquiry Cancelled Flight Find Itinerary A different issue
Get to a live person fastest: Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the USPopular customer problems and how to solve them
Can I Bring My Dog or Service Animal on My American Airlines Flight?
How Do I Find My American Airlines Frequent Flyer Number?
What Are the American Airlines Baggage Restrictions or Allowances?
What Do I Do If My Bag Is Lost on My American Airlines Flight?
What Do I Need to Know If I Am Traveling with a Baby on American Airlines?
Reasons customers like you called recently
Review ticket charges
Question about paying for checked bag. I have an AA Platinum Select card. Does this pr...
Trying to cancel a flight out of bishop Airport Flint mich. Can't make this flight toda...
I’m trying to fix my first name and my ticket my name is Laura
Delayed flight missing connection
I need to book a new flight using my American Airlines credits
I want to use JetBlue credit to travel
I'm flying Friday. Do I need a Covid test before boarding?
I need to switch a flight.
The connecting flight got cancelled in the air with no guidance.
I need to check my adolescent children's account for vouchers*credits. I don't see them...
I need to cancel a flight but I don't have the ticket number or confirmation number.
Change email in advantage account
American airlines booked through one travel. The seat selection shows all filled except...
I like to know how to take my dog with me
See more recent reasons for calling
Help me with my issue
Our Editor's Notes on American Airlines's Phone-Based Customer Care
American Airlines, also known as AA, is a major air carrier that flies all over the world. With thousands of flights every day, it's not surprising that American Airlines gets a huge number of phone calls each day at its call center.
Why Do People Call American Airlines Customer Support?
Making reservations for flights or other travel, such as vacation packages or cruises
Changing or canceling flights
Flight rebooking after a delay or cancellation
Asking for refunds or ticket credits
Questions about AAdvantage loyalty memberships and points
Questions about lounge access
Filing complaints or compliments about AA employees
Inquiring about lost or delayed baggage
Coordinating assistance for children traveling alone or passengers with disabilities
Questions about travel advisories
Technical support for using the AA.com website
Best Practices for Calling American Airlines Customer Service
As an international company, American Airlines provides phone-based customer service in multiple languages and in many countries. Before calling, check the American Airlines website for the correct number to call.
Countries: You can call American Airlines toll-free from the United States as well as some other countries. In some places, however, calls to American Airlines are toll calls. Make sure you are calling the correct number from the country you are calling from Languages: American offers U.S. based phone support in multiple languages, including English, Spanish, Japanese, and Mandarin Chinese at all times. French, Portuguese and Creole language assistance is available during limited daytime hours. In addition, customers who are deaf or hard of hearing can use the National Relay Service, which is available 24 hours per day, every day.Concern: There are different numbers for different concerns. If you are calling about your Admiral's Club membership, AAdvantage account, or baggage issues, for example, you'll need to call a designated number to speak to the right customer service agents.Next, make sure you have any needed items or documents in front of you, such as your AAdvantage number, ticket confirmation number, correspondence from American Airlines or your travel agent, payment method (such as a credit card), your passport, and billing statements. You may need these over the course of your call.
It's also a good idea to have pen and paper handy so you can take notes if necessary.
How do Consumers Feel About Calling American Airlines Customer Service?There seems to be a wide range of opinions on the quality of American Airlines' phone-based customer service. Some people report satisfaction with the service they received, while others complain of long wait times and customer service representatives who seem to be unable to issues.
One area of customer service that may be lacking is follow through on promises made by customer service agents. In one publicized case, an individual was the victim of a computer hacking that resulted in the transfer of frequent flyer miles. While a customer service representative promised to restore the miles, third-party intervention was necessary to make the situation right.
Customer service plan − Support − American Airlines
Customer service plan
Updated April 1, 2022
Customer service plan
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Lowest fare availability
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Delays, cancellations and diversion events
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Baggage delivery
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Baggage liability
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24 hour refund
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Refunds
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Accommodation of customers with special needs
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Flights with oversales
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Check-in requirements and baggage acceptance cutoff times
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Customer loyalty program - AAdvantage
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Other travel policies
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American Airlines Customer Service Phone Number (800) 433
Contact American Airlines customer support at toll-free or accesibility phone number. Call or write an email to resolve American Airlines issues: Request for Information, Activation/ Cancellation, Return/ Replace. Visit the company website www.aa.com or help center for more information.
Airlines and Air Transport
American Airlines 1514
Customer Service
Updated on 06/28/2021
Contact American Airlines Customer Service
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American Airlines Phone Numbers and Emails
Toll-Free Number:
(800) 433-7300Reservation And Ticket Changes (English)
Customer Service:
(800) 882-8880Aadvantage
(800) 223-5436Automated Flight Information
(800) 535-5225Baggage Delays
American Airlines Emails:
Business Customer ServiceBusiness Extra, Hong Kong
Discounts/ Rewards/ CashbackGift Cards
Investors/ FranchisingTransfer Agent
More phone numbers and emails
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American Airlines Contact Information
American Airlines Website:
www.aa.com
American Airlines Help Center:
Visit contact page
Corporate Office Address:
American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Help in Social Networks:
Other Info (opening hours):
Additional Fax Numbers:Refunds: +1480-693-2759 (International)
Privacy InquiriesAmerican Airlines c/o Privacy Office
1 Skyview Drive, MD 8B503
Fort Worth, TX 76155 USA
Overnight MailAmerican Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603
RefundsAmerican Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Fax:
+1800-892-3447 Edit Business Info
American Airlines Rating Based on 665 Reviews
Rating details
1.7 more details Customer service Level of Comfort
Exchange, Refund and Cancellation Policy
Product or Service Quality
All 1.5K American Airlines reviews
Rating stats
387 reviews 166 reviews 65 reviews 27 reviews 20 reviews
Rating trend
Nov 2021 Dec 2021 Jan 2022 Feb 2022 Mar 2022 Apr 2022 1.6 1.7 1.8
Summary of American Airlines Customer Service Calls
11.1K TOTAL CALLS 12:13 AVG CALL DURATION 13% ISSUES RESOLVED
Top Reasons of Customers Calls
Request for Information
Activation/ Cancellation
Return/ Replace Product/ Service Other 16% 7% 6% 5% 65%
Consumers Call the Most From
0 500 1000 1500 Illinois, USA New York, USA California, USA Texas, USA Florida, USA
Why Do People Call American Airlines Customer Service?
Request for Information Question:
4h ago “Confirm my flight” 1d ago
“About my return flight”
2d ago
“Need help booking a flight”
Activation/ Cancellation Question:
1d ago
“Cancel flight plans for May 14, 2022”
4d ago “Cancelled flight” 6d ago
“Recloc shows my flight cancelled??!!!”
Return/ Replace Question:
8d ago “Change flight” 10d ago
“To change a reservation”
13d ago “Changing flight”
Product/ Service Question:
1d ago
“I would like to book a flight”
3d ago “Book a flight” 5d ago
“I am going to miss connection because of problem eith aircraft”
Refund Question:
2d ago
“Refund of duplicate charges”
8d ago “Refund” 8d ago “Refunds”
Payments and Charges Question:
5d ago “Overcharged” 9d ago
“Over charge on a bag”
16d ago
“Over charged for up grade to first class”
Staff Question:
6d ago
“Need wheelchair service”
15d ago
“Wheeler chair service”
1M ago
“Lost luggage and Rude AA Rep”
Account Question:
2d ago “Help with account” 4d ago
“Tech help with password for app”
5d ago
“Change email address to reset password”
Cards Question:
16h ago
“Info re my ASdvantage credit card”
11d ago
“Want to know if I got approved for American Airlines credit card”
17d ago
“Flight amount changed while putting in my credit card info”
Shipping and Delivery Question:
8d ago
“What size of carry on bag”
11d ago
“My baggage has not arrived”
11d ago
“I didn't make it to Memphis Tn until 10:00pm yesterday and I paid $687 for my flight to land in Memphis around 4:50pm yesterday and I didn't receive any Vouchers for Me nor my Wife and we had to stand in line for hour's yesterday. Me and wife are han”
Employment Question:
13d ago “Applying. Job” 1M ago
“Trying to find a job”
2M ago “Jobs”
Website/ Application Question:
5M ago “App not working” 8M ago
“Needed a covid testing site for american airlines traveling international”
1Y ago
“Computer issues with credit application”
Other Question:
7h ago “Credits” 9h ago
“Talk to representative”
17h ago
“To get mine and my grandson seats together”
Guys, does anyone know the answer?