access not authorized you signed in successfully, but you must be an xfinity user to enjoy this service.

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Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this serv

Losing my mind with the lack of service response from Comacst. Yesterday, self-installed television service without issue.  Downloaded app to set up Wifi router.  Logged in with username/password o...

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HODGIE6

New Poster • 1 Message Jun 2, 2020 Closed

Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this serv

Losing my mind with the lack of service response from Comacst. Yesterday, self-installed television service without issue.  Downloaded app to set up Wifi router.  Logged in with username/password only to receive this error message:  "Access not Authorized. You signed in successfully, but you must be an Xfinity user to enjoy this service." I can not get past this screen, my account page has stated 'we are setting up your account' for 24 hours and I can not get a human being to respond to me.  Messenger, Twitter, and certainly not on the telephone.  I am a paying customer that can not use their service.  Please help!

Question • Updated 2 years ago 28.3K 19 0 Responses

XfinityMattH

Official Employee • 11 Messages 2 years ago Hello @HODGIE6

I am sorry to hear that you are having some issues.  Without the benefit of being able to see your account I cannot give you a definite answer as to why.  My first instinct on this is that you most likely either have a modem that is owned by you and not rented through Comcast or you do not have the correct xFi modem.  If you would like, feel free to direct message with your account information and i can look at it.  Thank you

I am an Official Xfinity Employee.

Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.

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redpopsicle

New Poster • 1 Message 2 years ago

Hello I'm having the same exact problem. Paper tells me to sign in to the app but the app won't let me log in saying I'm not a customer but I obviously am since I bought the Internet. My modem is from xfinity.

0 0

Sullivank1961

New Poster • 1 Message 2 years ago

I’m having the same problem. I have a roku in my living room wixfinitybeta working great. Attempting to set up second roku in bedroom and error message is same as above. Why??

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XfinityJosh

Official Employee • 131 Messages 2 years ago

Hello, @HODGIE6  you do not download the app to set up your Gateway modem. You first connect to xfsetup and then put your password in that is on the sticker on the Gateway that says "Network security key or password"

Then you create a new SSID/ Network name and then your password. Once you do all of that you then open up the xFi app and log in with your Comcast user ID/Email however do not put the Comcast.net part , just the 1st part of it.  If that doesn't work please reply back and we can go from there.  Thanks!

I am an Official Xfinity Employee.

Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.

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Was your question answered? Please, mark a reply as the Accepted Answer.

0 0

XfinityJosh

Official Employee • 131 Messages 2 years ago

Hi, @redpopsicle  Since this is a open forum,  all i can say is this to protect your account and the privacy of your account.  The Comcast UID/Email attached to your name on this forum comes back as not valid and or active anymore.

You will need to create a new UID/Email or click forgot UID to see if one will come up connected to your address/Comcast account.  The reason for you not being able to sign in is different than the rest that are having log in users etc.

I am an Official Xfinity Employee.

Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.

We ask that you post publicly so people with similar questions may benefit from the conversation.

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XfinityJosh

Official Employee • 131 Messages 2 years ago

Hi @Sullivank1961  Please try this and if it doesn't work please call in and ask to speak to someone in the Xfinity apps dept thanks and good luck with it.

https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku

I am an Official Xfinity Employee.

Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.

We ask that you post publicly so people with similar questions may benefit from the conversation.

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Ittatum

New Poster • 1 Message 2 years ago

Hi I am having the same problem. I just set up my service with a Netgear modem and tp link router, but when I try and sign into the xFi app it says I must be an xfinity user

0 0

derfwert

New Poster • 4 Messages 2 years ago

Hey not sure if you were ever able to resolve this, but I came across your post when I was having this same issue earlier this week and finally found a workaround that I wanted to share with you in case you still were having this issue!

Source : forums.xfinity.com

Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service. : Comcast_Xfinity

Please I got to be at work in a few hours and I have been trying to access the app all night.

2

Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.

Official Reply Posted byu/AndieTy 1 year ago

Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.

Official Reply

Please I got to be at work in a few hours and I have been trying to access the app all night.

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level 1 AutoModerator MOD · 1 yr. ago · Stickied comment

We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

Vote level 1 CCChristinaS · 1 yr. ago

Community Specialist

Hi, u/AndieTy. I am sorry to hear of your issues accessing our apps. It sounds like you are not logging into a primary profile or a manager profile on the account. If you are the account holder, I would use this link https://comca.st/3pW9iNo to find your username to log into the main account. I hope that helps, if not you can send a message on modmail. Modmail message via here and include your name and full address in the message so we can assist.

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Pro Install Requested

Hey,

I'm sure this is going to seem like a really dumb question but I just signed up for service at a new location that I'm 99% sure doesn't even have a line ran from the pole to the house (house next door is wired up). When I was ordering everything there was never an option to have a pro install scheduled. I would really like to get a pro install scheduled. Is that something I can get help with here?

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Posted byu/Zealousideal_Pop_607

2 days ago Official Reply

3 outages 3 nights in a row ......

well just lost internet, posting this using my phone as a hot spot... 3rd evening in a row what is happening???

5 7 Comments

Posted byu/BOS_Hydra

3 days ago Official Reply

Can't work from home with all these outages

Multiple people in this household (including tenants) work remotely, so having random Internet outage for hours on end in the middle of work days with no explanation or reliable estimated resolution to the problem is unacceptable. This has gone on for weeks.

Source : www.reddit.com

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